APL Videos
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REFUND AND RETURN POLICY

Do you accept order cancellations and do you issue refunds?
No, we do not. Please be fully aware that under no circumstances will an order cancellation be accepted and a refund be issued for products and services that you've ordered. The only exception is if some error occurred, for which APL can be held exclusively responsible. This rule includes, but not limits its extension, to cases like:
You changed your mind regarding your order.
You want a different product/service than the one that you ordered.
You never failed to inform us, or didn?t do it in due time, that you would like to cancel your Membership.
You failed to provide us your USERNAME and PASSWORD when requesting cancellation of your Membership.
You didn't enjoy the product/service that you ordered.
You don't have or don't know how to use the hardware/software required for viewing the product/service that you ordered.
Your e-mail address is not working properly, or you didn?t wrote it correctly on the ORDER FORM, so you didn?t receive our e-mail with your Member access codes or Download links.
You sent us an incorrect or incomplete Postal Address, so you didn't receive your DVD?s.
etc, etc.
Therefore please carefully check everything before placing your order, because your order is final and no disputes about it will be accepted.


Do you do replacements of DVD?s?
Only in those extremely rare cases on which a DVD is damaged in transit and/or is defective on arrival and therefore doesn't play on your DVD player. In such cases we replace that specific DVD with another copy of the same DVD, at no additional cost to you.
Obviously we'll not replace a video for another one just because you didn't enjoyed it or you already have it and didn't noticed it when you ordered it.




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